IT Outsourcing Contract Management

When talking about contract management in complex IT outsourcing projects, the following tasks should be taken care of: RfP of IT Outsourcing Contracts Preparation of a RFP together with technical experts and the purchase department based on an existing Service Strategy and Service Design according to ITIL (Support of the) evaluation of proposals Support during […]

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CARNEADES, Michael Klemt, ITIL Contract Management Training

On 28 January 2017, CARNEADES held a seminar on IT outsourcing contracts based on the ITIL best practice standards with a practical approach.The trainer Michael Klemt, head of the CARNEADES office in Braunschweig, provided the participants with the do’s and don’ts of contract management in this area. The experiences of the seminar participants from different […]

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Quite often organisations spend a significant effort on establishing service level agreements or similar IT outsourcing contracts, which end up filling complete cabinets with its files and folders. This is often the point in time when the organisation starts to ask itself how to manage these contracts in daily execution. Taking into account the agreed […]

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