(EN) Best practice in Claim Management

in-house Seminar

Datum: auf Anfrage
Ganztagsseminar

Zielgruppe:

Specialists at all levels from
– Claim / risk management
– Procurement
– Task force management
– Risk controlling
– Project management
– Executive board
– Quality management

Veranstaltungsort:

Überseering 4, Hamburg, Deutschland

Trainingskoordination:

Tel.: +49 40 6370730-0
Fax: +49 40 6370730-9

E-Mail: contact@carneades.com

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AGENDA

Term claim management
– Daring thesis and derivation of term

Origin of claims & 1st action
– Good preparation is everything

Processes / tools
– Structure is important
– Best practice as the key to success

What strategy do I need?
– Presentation of claim strategies
– Pros & cons

Negotiation “put the horsepower on the road”
– Negotiation planning and style
– Psychology / rhetoric in the negotiation
– Batna and Zopa / Harvard method
– Negotiations

Role behavior in the negotiation
– Practical implementation in the negotiation
– Role playing
– Evaluation by trainer / participant
– Manipulation possibilities
– Ethical consideration / evaluation
– Abort the negotiation?

SEMINAR ANFRAGE / TEILNAHME