Tag: Outsourcing

When talking about contract management in complex IT outsourcing projects, the following tasks should be taken care of: RfP of IT Outsourcing Contracts Preparation of a RFP together with technical experts and the purchase department based on an existing Service Strategy and Service Design according to ITIL (Support of the) evaluation of proposals Support during […]

Quite often organisations spend a significant effort on establishing service level agreements or similar IT outsourcing contracts, which end up filling complete cabinets with its files and folders. This is often the point in time when the organisation starts to ask itself how to manage these contracts in daily execution. Taking into account the agreed […]